{"id":13367,"date":"2025-01-22T11:52:30","date_gmt":"2025-01-22T10:52:30","guid":{"rendered":"https:\/\/report.schmidindustrieholding.com\/furtenbach\/"},"modified":"2025-02-27T10:19:49","modified_gmt":"2025-02-27T09:19:49","slug":"furtenbach","status":"publish","type":"page","link":"https:\/\/report.schmidindustrieholding.com\/bs\/furtenbach\/","title":{"rendered":"Furtenbach"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13367\" class=\"elementor elementor-13367 elementor-8926\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0fb9ea8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0fb9ea8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d62b4ba\" 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Furtenbach<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ffac544 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ffac544\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cdb561a\" data-id=\"cdb561a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5dd2fe8 elementor-widget elementor-widget-seoc-backlink\" data-id=\"5dd2fe8\" data-element_type=\"widget\" data-widget_type=\"seoc-backlink.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"back-link-wrap\"><a href=\"https:\/\/report.schmidindustrieholding.com\/bs\/\" class=\"back-link\"><< Nazad<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd6edb9 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cd6edb9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f242598\" data-id=\"f242598\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5ba21b headline-2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e5ba21b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span>Analizirajte, pojednostavite, profitirajte \u2013<\/span> Furtenbach vam pokazuje kako<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bc1330 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bc1330\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-266138d\" data-id=\"266138d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7e45ac elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e7e45ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nakon analize, kompanija Furtenbach i njena podru\u017enica GIBA to su dali crno-bijelo: oko polovice kupaca opslu\u017eivale su obje kompanije. Ali to nije sve \u2013 svaka kompanija je koristila svoj CRM sistem, a ova dva nisu bila kompatibilna. Pojednostavi, bio je moto. Ne pre re\u010deno nego u\u010dinjeno. Dva koraka su uspje\u0161no implementirana.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9bd637b elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9bd637b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8b6d4e5\" data-id=\"8b6d4e5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80e56b2 elementor-widget elementor-widget-text-editor\" data-id=\"80e56b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Pretvaranje dva sistema u jedan<\/strong><br> Kao prvi korak, uveden je zajedni\u010dki CRM sistem za obje kompanije 2023. Velika prednost: odmah ste mogli vidjeti koji se kupci preklapaju u obje kompanije. Ali ne samo to! Zaposleni koji rade za kupca odjednom su vidjeli sve aktivnosti kupca, bez obzira da li ih je kontaktirala GIBA ili Furtenbach. O\u010digledno je da ovaj korak ne samo da je pojednostavio procese ve\u0107 je i zna\u010dajno pobolj\u0161ao komunikaciju sa klijentom.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-178a9c3\" data-id=\"178a9c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aa2628 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4aa2628\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-07ce3df\" data-id=\"07ce3df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6732be5 elementor-widget elementor-widget-text-editor\" data-id=\"6732be5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201eUkratko, sve \u0161to mo\u017eemo re\u0107i o ovoj jednostavnoj ideji je da je rezultirala jasnom situacijom u kojoj svi dobivaju. O mu\u0161terijama uvijek brinu kompetentni kontakti, kako komercijalno tako i tehni\u010dki, a FURTENBACH i GIBA su u\u0161tedjeli na prethodnom servisu na terenu!\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32369d0 elementor-widget elementor-widget-text-editor\" data-id=\"32369d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>G\u00fcnter Eder,<br> Generalni direktori Furtenbach i GIBA<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-daa9baa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"daa9baa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-913c55e\" data-id=\"913c55e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-707a10b elementor-widget elementor-widget-text-editor\" data-id=\"707a10b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Jasno razdvajanje zadataka u korisni\u010dkoj slu\u017ebi<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd6550 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bd6550\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5747403\" data-id=\"5747403\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9f6517 elementor-widget elementor-widget-text-editor\" data-id=\"b9f6517\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sljede\u0107i korak je bila procjena pojedina\u010dnih posjeta kupaca, a posebno ljudi koji su posje\u0107eni za austrijsko i slovena\u010dko tr\u017ei\u0161te. Rezultat je bio zanimljiv: tehni\u010dki orijentirana slu\u017eba na terenu pokrivala je komercijalne teme kao i tehnologiju primjene. Iako su komercijalni donosioci odluka kao \u0161to su nabavka, menad\u017ement itd. ponekad bili posje\u0107eni, ve\u0107ina posjeta je vr\u0161ena u tehni\u010dkom odjelu ili u proizvodnji direktno na ma\u0161ini. To je dovelo do dva izazova: s jedne strane, donosiocima odluka nije pru\u017eena optimalna podr\u0161ka, as druge strane, prodajno osoblje je samo povr\u0161no pokrivalo tehnologiju. Budu\u0107i da je tehnologija primjene relativno slo\u017eena, \u010desto je morao biti pozvan stru\u010dnjak. Ovo je bilo ne samo neefikasno ve\u0107 i skupo. Stoga je u \u010detvrtom kvartalu 2024. uspostavljen novi sistem prodaje. Ubudu\u0107e \u0107e se komercijalnim dijelom kao \u0161to su pregovaranje o cijeni, pra\u0107enje ponude, rje\u0161avanje reklamacija i sl. baviti isklju\u010divo back office (bez kontakta s kupcima), menad\u017ement prodaje i, ovisno o veli\u010dini, i menad\u017ement. Za tehni\u010dka pitanja, tehni\u010dki stru\u010dnjak \u0107e biti odmah pozvan.        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nakon detaljne analize, Furtenbach i njegova podru\u017enica GIBA uspjeli su napraviti obe\u0107avaju\u0107e promjene: Program upravljanja korisnicima me\u0111u kompanijama sada elimini\u0161e preklapanja u korisni\u010dkoj slu\u017ebi. Promjena strukture prodaje pobolj\u0161ava uslugu. <\/p>\n","protected":false},"author":1,"featured_media":12040,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13367","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/report.schmidindustrieholding.com\/bs\/wp-json\/wp\/v2\/pages\/13367","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/report.schmidindustrieholding.com\/bs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/report.schmidindustrieholding.com\/bs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/bs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/bs\/wp-json\/wp\/v2\/comments?post=13367"}],"version-history":[{"count":3,"href":"https:\/\/report.schmidindustrieholding.com\/bs\/wp-json\/wp\/v2\/pages\/13367\/revisions"}],"predecessor-version":[{"id":13996,"href":"https:\/\/report.schmidindustrieholding.com\/bs\/wp-json\/wp\/v2\/pages\/13367\/revisions\/13996"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/bs\/wp-json\/wp\/v2\/media\/12040"}],"wp:attachment":[{"href":"https:\/\/report.schmidindustrieholding.com\/bs\/wp-json\/wp\/v2\/media?parent=13367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}