{"id":13356,"date":"2025-01-22T11:52:30","date_gmt":"2025-01-22T10:52:30","guid":{"rendered":"https:\/\/report.schmidindustrieholding.com\/furtenbach\/"},"modified":"2025-02-27T10:19:49","modified_gmt":"2025-02-27T09:19:49","slug":"furtenbach","status":"publish","type":"page","link":"https:\/\/report.schmidindustrieholding.com\/hr\/furtenbach\/","title":{"rendered":"Furtenbach"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13356\" class=\"elementor elementor-13356 elementor-8926\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0fb9ea8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0fb9ea8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d62b4ba\" 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Furtenbach<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ffac544 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ffac544\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cdb561a\" data-id=\"cdb561a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5dd2fe8 elementor-widget elementor-widget-seoc-backlink\" data-id=\"5dd2fe8\" data-element_type=\"widget\" data-widget_type=\"seoc-backlink.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"back-link-wrap\"><a href=\"https:\/\/report.schmidindustrieholding.com\/hr\/\" class=\"back-link\"><< Nazad<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd6edb9 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cd6edb9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f242598\" data-id=\"f242598\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5ba21b headline-2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e5ba21b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span>Analizirajte, pojednostavite, profitirajte \u2013<\/span> Furtenbach vam pokazuje kako<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bc1330 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bc1330\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-266138d\" data-id=\"266138d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7e45ac elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e7e45ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nakon analize, tvrtka Furtenbach i njezina podru\u017enica GIBA imali su crno na bijelo: oko polovicu kupaca opslu\u017eivale su obje tvrtke. Ali to nije sve &#8211; svaka je tvrtka koristila vlastiti CRM sustav, a ta dva nisu bila kompatibilna. Pojednostavite, bio je moto. Re\u010deno, u\u010dinjeno. Dva su koraka uspje\u0161no provedena.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9bd637b elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9bd637b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8b6d4e5\" data-id=\"8b6d4e5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80e56b2 elementor-widget elementor-widget-text-editor\" data-id=\"80e56b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Stvaranje dva sustava u jedan<\/strong><br> Kao prvi korak, zajedni\u010dki CRM sustav za obje tvrtke uveden je 2023. godine. Velika prednost: Mogli ste odmah vidjeti koji se kupci preklapaju u obje tvrtke. Ali ne samo to! Zaposlenici koji rade za kupca odjednom su vidjeli sve aktivnosti kupca, bez obzira na to je li ih kontaktirala GIBA ili Furtenbach. O\u010dito je da je ovaj korak ne samo pojednostavio procese ve\u0107 i zna\u010dajno pobolj\u0161ao komunikaciju s kupcem.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-178a9c3\" data-id=\"178a9c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aa2628 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4aa2628\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-07ce3df\" data-id=\"07ce3df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6732be5 elementor-widget elementor-widget-text-editor\" data-id=\"6732be5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cUkratko, sve \u0161to mo\u017eemo re\u0107i o ovoj jednostavnoj ideji jest da je rezultirala jasnom situacijom u kojoj svi pobje\u0111uju. O kupcu se uvijek brinu kompetentni kontakti, kako komercijalno tako i tehni\u010dki, a FURTENBACH i GIBA u\u0161tedjeli su na dosada\u0161njoj terenskoj slu\u017ebi!\u201c<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32369d0 elementor-widget elementor-widget-text-editor\" data-id=\"32369d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>G\u00fcnter Eder,<br> Generalni direktori Furtenbach i GIBA<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-daa9baa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"daa9baa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-913c55e\" data-id=\"913c55e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-707a10b elementor-widget elementor-widget-text-editor\" data-id=\"707a10b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Jasno razdvajanje zadataka u korisni\u010dkoj slu\u017ebi<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd6550 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bd6550\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5747403\" data-id=\"5747403\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9f6517 elementor-widget elementor-widget-text-editor\" data-id=\"b9f6517\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sljede\u0107i korak je bila procjena pojedina\u010dnih posjeta kupaca, a posebno posje\u0107enih ljudi za austrijsko i slovensko tr\u017ei\u0161te. Rezultat je bio zanimljiv: tehni\u010dki orijentirana terenska slu\u017eba pokrivala je komercijalne teme kao i tehnologiju primjene. Iako su ponekad posje\u0107eni donositelji komercijalnih odluka kao \u0161to su nabava, menad\u017ement itd., ve\u0107ina posjeta obavljena je u tehni\u010dkom odjelu ili u proizvodnji izravno na stroju. To je dovelo do dva izazova: s jedne strane, donositeljima odluka nije pru\u017eena optimalna podr\u0161ka, as druge strane, prodajno osoblje samo je povr\u0161no pokrivalo tehnologiju. Budu\u0107i da je tehnologija primjene relativno slo\u017eena, \u010desto je bilo potrebno pozvati stru\u010dnjaka. To nije bilo samo neu\u010dinkovito nego i skupo. Stoga je u \u010detvrtom kvartalu 2024. uspostavljen novi sustav prodaje. Komercijalni dio kao \u0161to su pregovori o cijenama, pra\u0107enje ponude, rje\u0161avanje reklamacija i sl. ubudu\u0107e \u0107e obavljati isklju\u010divo pozadinski ured (bez kontakta s kupcima), uprava prodaje te, ovisno o veli\u010dini, i uprava. Za tehni\u010dka pitanja, tehni\u010dki stru\u010dnjak bit \u0107e pozvan odmah.        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nakon temeljite analize, Furtenbach i njegova podru\u017enica GIBA uspjeli su napraviti obe\u0107avaju\u0107e promjene: program upravljanja klijentima koji se sastoji od vi\u0161e tvrtki sada uklanja preklapanja u korisni\u010dkoj slu\u017ebi. Promjena strukture prodaje pobolj\u0161ava uslugu. <\/p>\n","protected":false},"author":1,"featured_media":12042,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13356","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/report.schmidindustrieholding.com\/hr\/wp-json\/wp\/v2\/pages\/13356","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/report.schmidindustrieholding.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/report.schmidindustrieholding.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/hr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/hr\/wp-json\/wp\/v2\/comments?post=13356"}],"version-history":[{"count":3,"href":"https:\/\/report.schmidindustrieholding.com\/hr\/wp-json\/wp\/v2\/pages\/13356\/revisions"}],"predecessor-version":[{"id":14000,"href":"https:\/\/report.schmidindustrieholding.com\/hr\/wp-json\/wp\/v2\/pages\/13356\/revisions\/14000"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/hr\/wp-json\/wp\/v2\/media\/12042"}],"wp:attachment":[{"href":"https:\/\/report.schmidindustrieholding.com\/hr\/wp-json\/wp\/v2\/media?parent=13356"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}