{"id":13439,"date":"2025-01-22T11:52:30","date_gmt":"2025-01-22T10:52:30","guid":{"rendered":"https:\/\/report.schmidindustrieholding.com\/furtenbach\/"},"modified":"2025-02-27T10:18:43","modified_gmt":"2025-02-27T09:18:43","slug":"furtenbach","status":"publish","type":"page","link":"https:\/\/report.schmidindustrieholding.com\/pl\/furtenbach\/","title":{"rendered":"Furtenbach"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13439\" class=\"elementor elementor-13439 elementor-8926\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0fb9ea8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0fb9ea8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d62b4ba\" 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Furtenbach<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ffac544 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ffac544\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cdb561a\" data-id=\"cdb561a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5dd2fe8 elementor-widget elementor-widget-seoc-backlink\" data-id=\"5dd2fe8\" data-element_type=\"widget\" data-widget_type=\"seoc-backlink.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"back-link-wrap\"><a href=\"https:\/\/report.schmidindustrieholding.com\/pl\/\" class=\"back-link\"><< Z powrotem<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd6edb9 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cd6edb9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f242598\" data-id=\"f242598\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5ba21b headline-2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e5ba21b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span>Analizuj, upraszczaj, zyskuj -<\/span> Furtenbach wskazuje drog\u0119<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bc1330 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bc1330\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-266138d\" data-id=\"266138d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7e45ac elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e7e45ac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Po przeanalizowaniu sytuacji, Furtenbach i jego sp\u00f3\u0142ka zale\u017cna GIBA mia\u0142y wszystko czarno na bia\u0142ym: oko\u0142o po\u0142owa ich klient\u00f3w by\u0142a obs\u0142ugiwana przez obie firmy. Ale to nie wszystko &#8211; ka\u017cda firma korzysta\u0142a z w\u0142asnego systemu CRM, a oba nie by\u0142y kompatybilne. Motto brzmia\u0142o: upro\u015bci\u0107. Pr\u0119dzej to powiedziano, ni\u017c zrobiono. Uda\u0142o si\u0119 wdro\u017cy\u0107 dwa kroki.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9bd637b elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9bd637b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8b6d4e5\" data-id=\"8b6d4e5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80e56b2 elementor-widget elementor-widget-text-editor\" data-id=\"80e56b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Zamiana dw\u00f3ch system\u00f3w w jeden<\/strong><br>Pierwszym krokiem by\u0142o wprowadzenie wsp\u00f3lnego systemu CRM dla obu firm w 2023 roku. Du\u017ca zaleta: mo\u017cna by\u0142o od razu zobaczy\u0107, kt\u00f3rzy klienci pokrywaj\u0105 si\u0119 w obu firmach. Ale to nie wszystko! Pracownicy pracuj\u0105cy dla klienta nagle zobaczyli wszystkie jego dzia\u0142ania, niezale\u017cnie od tego, czy kontaktowali si\u0119 z GIBA czy Furtenbach. Jest oczywiste, \u017ce ten krok nie tylko upro\u015bci\u0142 procesy, ale tak\u017ce znacznie poprawi\u0142 komunikacj\u0119 z klientem.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-178a9c3\" data-id=\"178a9c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4aa2628 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4aa2628\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-07ce3df\" data-id=\"07ce3df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6732be5 elementor-widget elementor-widget-text-editor\" data-id=\"6732be5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>&#8222;Podsumowuj\u0105c ten prosty pomys\u0142, mo\u017cemy tylko powiedzie\u0107, \u017ce zaowocowa\u0142o to wyra\u017an\u0105 sytuacj\u0105 korzystn\u0105 dla obu stron. Klient jest zawsze wspierany przez kompetentne osoby kontaktowe, zar\u00f3wno pod wzgl\u0119dem handlowym, jak i technicznym, a firmy FURTENBACH i GIBA zaoszcz\u0119dzi\u0142y na dotychczasowych si\u0142ach sprzeda\u017cy!&#8221;.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32369d0 elementor-widget elementor-widget-text-editor\" data-id=\"32369d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>G\u00fcnter Eder,<br>Dyrektor Zarz\u0105dzaj\u0105cy Furtenbach i GIBA<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-daa9baa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"daa9baa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-913c55e\" data-id=\"913c55e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-707a10b elementor-widget elementor-widget-text-editor\" data-id=\"707a10b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Jasny podzia\u0142 obowi\u0105zk\u00f3w w obs\u0142udze klienta<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd6550 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bd6550\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5747403\" data-id=\"5747403\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9f6517 elementor-widget elementor-widget-text-editor\" data-id=\"b9f6517\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nast\u0119pnym krokiem by\u0142o przeanalizowanie indywidualnych wizyt klient\u00f3w na rynkach austriackim i s\u0142owe\u0144skim, a w szczeg\u00f3lno\u015bci odwiedzanych os\u00f3b. Wynik by\u0142 interesuj\u0105cy: technicznie zorientowane si\u0142y sprzeda\u017cy zajmowa\u0142y si\u0119 zar\u00f3wno tematami handlowymi, jak i technologi\u0105 aplikacji. Chocia\u017c czasami odwiedzano osoby podejmuj\u0105ce decyzje handlowe, takie jak dzia\u0142 zakup\u00f3w, kierownictwo itp., wi\u0119kszo\u015b\u0107 wizyt odbywa\u0142a si\u0119 w dziale technicznym lub w produkcji bezpo\u015brednio przy maszynie. Doprowadzi\u0142o to do dw\u00f3ch wyzwa\u0144: Z jednej strony decydenci nie otrzymywali optymalnego wsparcia, a z drugiej strony pracownik dzia\u0142u sprzeda\u017cy tylko powierzchownie zajmowa\u0142 si\u0119 technologi\u0105. Poniewa\u017c technologia aplikacji jest stosunkowo z\u0142o\u017cona, cz\u0119sto trzeba by\u0142o wzywa\u0107 specjalist\u0119. By\u0142o to nie tylko nieefektywne, ale tak\u017ce kosztowne. W zwi\u0105zku z tym w 4. kwartale 2024 r. wprowadzono nowy system sprzeda\u017cy. W przysz\u0142o\u015bci cz\u0119\u015b\u0107 handlowa, taka jak negocjacje cenowe, \u015bledzenie ofert, obs\u0142uga reklamacji itp., b\u0119dzie obs\u0142ugiwana wy\u0142\u0105cznie przez back office (bez kontaktu z klientem), kierownictwo sprzeda\u017cy oraz, w zale\u017cno\u015bci od wielko\u015bci, r\u00f3wnie\u017c przez zarz\u0105d. W przypadku pyta\u0144 technicznych natychmiast wzywany jest ekspert techniczny.        <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Po dog\u0142\u0119bnej analizie firmie Furtenbach i jej sp\u00f3\u0142ce zale\u017cnej GIBA uda\u0142o si\u0119 wprowadzi\u0107 obiecuj\u0105ce zmiany: Mi\u0119dzyzak\u0142adowy program zarz\u0105dzania klientami eliminuje teraz nak\u0142adanie si\u0119 obs\u0142ugi klienta. Zmiana struktury sprzeda\u017cy poprawi\u0142a jako\u015b\u0107 obs\u0142ugi. <\/p>\n","protected":false},"author":1,"featured_media":12051,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13439","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/report.schmidindustrieholding.com\/pl\/wp-json\/wp\/v2\/pages\/13439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/report.schmidindustrieholding.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/report.schmidindustrieholding.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/pl\/wp-json\/wp\/v2\/comments?post=13439"}],"version-history":[{"count":1,"href":"https:\/\/report.schmidindustrieholding.com\/pl\/wp-json\/wp\/v2\/pages\/13439\/revisions"}],"predecessor-version":[{"id":13441,"href":"https:\/\/report.schmidindustrieholding.com\/pl\/wp-json\/wp\/v2\/pages\/13439\/revisions\/13441"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/pl\/wp-json\/wp\/v2\/media\/12051"}],"wp:attachment":[{"href":"https:\/\/report.schmidindustrieholding.com\/pl\/wp-json\/wp\/v2\/media?parent=13439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}