{"id":13516,"date":"2025-01-22T11:52:30","date_gmt":"2025-01-22T10:52:30","guid":{"rendered":"https:\/\/report.schmidindustrieholding.com\/furtenbach\/"},"modified":"2025-02-27T10:18:40","modified_gmt":"2025-02-27T09:18:40","slug":"furtenbach","status":"publish","type":"page","link":"https:\/\/report.schmidindustrieholding.com\/tr\/furtenbach\/","title":{"rendered":"Furtenbach"},"content":{"rendered":"\t\t
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Furtenbach<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<< Geri d\u00f6nmek<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Analiz edin, basitle\u015ftirin, k\u00e2r edin -<\/span> Furtenbach yolu g\u00f6steriyor<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Bir analizin ard\u0131ndan Furtenbach ve i\u015ftiraki GIBA’n\u0131n elinde siyah beyaz bir tablo vard\u0131: M\u00fc\u015fterilerinin yakla\u015f\u0131k yar\u0131s\u0131na her iki \u015firket de hizmet veriyordu. Ancak hepsi bu kadar de\u011fildi – her \u015firket kendi CRM sistemini kullan\u0131yordu ve ikisi uyumlu de\u011fildi. Slogan basitle\u015ftirmekti. Ne kadar erken s\u00f6ylenirse o kadar \u00e7abuk yap\u0131l\u0131rd\u0131. \u0130ki ad\u0131m ba\u015far\u0131yla uyguland\u0131. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u0130ki sistemi tek bir sisteme d\u00f6n\u00fc\u015ft\u00fcrmek<\/strong>
\u0130lk ad\u0131m, 2023 y\u0131l\u0131nda her iki \u015firket i\u00e7in ortak bir CRM sistemi sunmakt\u0131. En b\u00fcy\u00fck avantaj: Her iki \u015firkette de hangi m\u00fc\u015fterilerin \u00e7ak\u0131\u015ft\u0131\u011f\u0131n\u0131 hemen g\u00f6rebiliyordunuz. Ama hepsi bu kadar de\u011fil! M\u00fc\u015fteri i\u00e7in \u00e7al\u0131\u015fan personel, GIBA veya Furtenbach taraf\u0131ndan ileti\u015fime ge\u00e7ilip ge\u00e7ilmedi\u011fine bak\u0131lmaks\u0131z\u0131n m\u00fc\u015fterinin t\u00fcm faaliyetlerini aniden g\u00f6rebiliyordu. Bu ad\u0131m\u0131n sadece s\u00fcre\u00e7leri basitle\u015ftirmekle kalmad\u0131\u011f\u0131, ayn\u0131 zamanda m\u00fc\u015fteri ile ileti\u015fimi de \u00f6nemli \u00f6l\u00e7\u00fcde geli\u015ftirdi\u011fi a\u00e7\u0131kt\u0131r. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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“Basit fikri \u00f6zetlemek gerekirse, bunun net bir kazan-kazan durumuyla sonu\u00e7land\u0131\u011f\u0131n\u0131 s\u00f6yleyebiliriz. M\u00fc\u015fteri her zaman hem ticari hem de teknik olarak yetkin irtibat ki\u015fileri taraf\u0131ndan destekleniyor ve FURTENBACH ve GIBA \u00f6nceki sat\u0131\u015f g\u00fcc\u00fcnden tasarruf etti!”<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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G\u00fcnter Eder,
Furtenbach ve GIBA Genel M\u00fcd\u00fcr\u00fc<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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M\u00fc\u015fteri hizmetlerinde net g\u00f6rev ayr\u0131m\u0131<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Bir sonraki ad\u0131m, Avusturya ve Slovenya pazarlar\u0131 i\u00e7in bireysel m\u00fc\u015fteri ziyaretlerini ve \u00f6zellikle de ziyaret edilen ki\u015fileri analiz etmekti. Sonu\u00e7 ilgin\u00e7ti: teknik odakl\u0131 sat\u0131\u015f g\u00fcc\u00fc, uygulama teknolojisinin yan\u0131 s\u0131ra ticari konular\u0131 da kaps\u0131yordu. Sat\u0131n alma, y\u00f6netim vb. gibi ticari karar vericiler bazen ziyaret edilse de, ziyaretlerin \u00e7o\u011fu teknik departmanda veya \u00fcretimde do\u011frudan makine ba\u015f\u0131nda yap\u0131ld\u0131. Bu durum iki zorlu\u011fa yol a\u00e7m\u0131\u015ft\u0131r: Bir yandan karar vericiler en iyi \u015fekilde desteklenmedi, di\u011fer yandan sat\u0131\u015f \u00e7al\u0131\u015fan\u0131 teknolojiyi sadece y\u00fczeysel olarak ele ald\u0131. Uygulama teknolojisi nispeten karma\u015f\u0131k oldu\u011fundan, genellikle bir uzman\u0131n \u00e7a\u011fr\u0131lmas\u0131 gerekiyordu. Bu sadece etkisiz de\u011fil, ayn\u0131 zamanda pahal\u0131yd\u0131. Bu nedenle 2024 y\u0131l\u0131n\u0131n 4. \u00e7eyre\u011finde yeni bir sat\u0131\u015f sistemi kuruldu. Gelecekte, fiyat g\u00f6r\u00fc\u015fmeleri, teklif takibi, \u015fikayetlerin ele al\u0131nmas\u0131 gibi ticari k\u0131s\u0131m, yaln\u0131zca arka ofis (m\u00fc\u015fteri temas\u0131 olmadan), sat\u0131\u015f y\u00f6netimi ve b\u00fcy\u00fckl\u00fc\u011f\u00fcne ba\u011fl\u0131 olarak y\u00f6netim taraf\u0131ndan ele al\u0131nacakt\u0131r. Teknik sorular i\u00e7in derhal teknik uzman \u00e7a\u011fr\u0131l\u0131r. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Derinlemesine bir analizin ard\u0131ndan Furtenbach ve i\u015ftiraki GIBA umut verici de\u011fi\u015fiklikler yapmay\u0131 ba\u015fard\u0131: \u015eirketler aras\u0131 bir m\u00fc\u015fteri y\u00f6netimi program\u0131 art\u0131k m\u00fc\u015fteri hizmetlerindeki \u00e7ak\u0131\u015fmalar\u0131 ortadan kald\u0131r\u0131yor. Sat\u0131\u015f yap\u0131s\u0131ndaki bir de\u011fi\u015fiklik hizmeti iyile\u015ftiriyor. <\/p>\n","protected":false},"author":1,"featured_media":12057,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13516","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/report.schmidindustrieholding.com\/tr\/wp-json\/wp\/v2\/pages\/13516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/report.schmidindustrieholding.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/report.schmidindustrieholding.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/tr\/wp-json\/wp\/v2\/comments?post=13516"}],"version-history":[{"count":1,"href":"https:\/\/report.schmidindustrieholding.com\/tr\/wp-json\/wp\/v2\/pages\/13516\/revisions"}],"predecessor-version":[{"id":13517,"href":"https:\/\/report.schmidindustrieholding.com\/tr\/wp-json\/wp\/v2\/pages\/13516\/revisions\/13517"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/report.schmidindustrieholding.com\/tr\/wp-json\/wp\/v2\/media\/12057"}],"wp:attachment":[{"href":"https:\/\/report.schmidindustrieholding.com\/tr\/wp-json\/wp\/v2\/media?parent=13516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}